Jellyfil Refund Policy: Window, Returns and Refund Timing
Jellyfil orders through the brand's checkout can be refunded within 60 days of purchase, after at least 30 days of use. Call +1 (507) 448-8190 with your order ID, then return all bottles by tracked shipping, at your cost, to 2 Park Avenue, Floor 20, New York, NY 10016. The refund is issued 3–5 business days after credit, then takes 5–10 days to show.
Jellyfil refund policy at a glance
Four facts first. The numbered terms follow.
This policy covers Jellyfil orders placed through the brand's secure checkout linked from jellyfilsupport.com. It was last revised on October 13, 2026. If the live checkout shows different terms on your purchase date, the live terms apply.
- Window
- 60 daysfrom the purchase date
- Use first
- 30 daysminimum
- Return
- All bottlesbuyer pays tracked shipping
- Request by
- Phone+1 (507) 448-8190
1. Scope of the Jellyfil refund policy
1.1 This policy applies to Jellyfil orders placed through the checkout linked from jellyfilsupport.com.
1.2 This site is run by Jellyfilsupport, a Licensed U.S. retail desk for Jellyfil. Jellyfilsupport is not the manufacturer.
1.3 Orders from other sellers, including marketplaces and social media shops, are not covered.
1.4 Where the live checkout states different terms on the purchase date, those terms apply.
2. The 60-day Jellyfil refund window
2.1 You may request a refund within 60 days of the purchase date.
2.2 The window starts on the purchase date, not the delivery date. Transit time counts.
2.3 Requests are accepted only after at least 30 days of product use.
2.4 The window is the same for the 2, 3 and 6-bottle packs.
Each bottle holds 30 gummies. A larger pack does not extend the window.
| Pack | Supply at 1 gummy a day | Refund window |
|---|---|---|
| 2 bottles | 60 days | 60 days from purchase |
| 3 bottles | 90 days | 60 days from purchase |
| 6 bottles | 180 days | 60 days from purchase |
Ready to try Jellyfil?
Best value$49 a bottle · $294 for 6
3. How to request a Jellyfil refund
- 1
Check the dates
Confirm at least 30 days of use and that you are within 60 days of the purchase date.
- 2
Call the order desk
Call +1 (507) 448-8190 with your order ID and ask for a refund under this policy.
- 3
Confirm the return details
The desk confirms the return address, normally 2 Park Avenue, Floor 20, New York, NY 10016.
- 4
Ship all bottles with tracking
Pack every bottle with a note of your full name, email and order ID. Ship by a tracked service at your cost.
- 5
Receive the refund
The refund timing is 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card.
3.1 Refund requests are made by phone with the order ID.
3.2 You may also email [email protected] with the subject "Refund Request" to keep a written record. The website email, [email protected], cannot see orders.
3.3 A plain-language guide with a call script is on the Jellyfil guarantee page.
4. Jellyfil returns: address, contents and shipping
4.1 Send returns to 2 Park Avenue, Floor 20, New York, NY 10016, unless the order desk confirms a different address.
4.2 Include your full name, email and order ID. The buyer pays return shipping; use a tracked service.
4.3 Return all bottles from the order, opened or unopened, including empty bottles.
4.4 Keep the shipping receipt and tracking number until the refund shows on your statement.
- Returns address
- 2 Park Avenue, Floor 20, New York, NY 10016
- Include
- Full name, email, order ID
- Shipping
- Buyer pays; tracked service
5. Jellyfil refund timing
- Day 1
Return credited
The returns desk receives and credits your parcel.
- Day 5
Refund issued
Within 3–5 business days of the credit.
- Day 15
On your statement
Card issuers take a further 5–10 days.
5.1 The refund timing is 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card.
5.2 Return transit time comes before the credit and is not counted above.
5.3 If both periods pass with no refund, call +1 (507) 448-8190 with your order ID and the return tracking number.
6. Damaged or wrong Jellyfil items
6.1 Do not use a bottle with a broken or missing seal under the cap, as the label says.
6.2 Take photos of the box, bottles and labels before you discard any packing.
6.3 Call +1 (507) 448-8190 with your order ID soon after delivery, inside the 60-day window.
6.4 If you doubt a bottle is genuine, note the lot number and see the Jellyfil batch check.
Start your 60-day window today
Best value$49 a bottle · $294 for 6
7. What the Jellyfil refund policy does not cover
- Orders from marketplaces or other sellersNot covered
- Requests before 30 days of use or after day 60Not covered
- Return shipping costNot covered
- The first $9.99 shipping charge on a 2-bottle pack is not addressedAsk
8. Changes and Jellyfil contacts
8.1 Please contact the order desk before you open a card dispute.
8.2 This policy may be updated. The terms in force on your purchase date apply to your order.
8.3 Shipping terms are on the shipping page, and every contact is on the contact page.
- Order support
- +1 (507) 448-8190 · [email protected]
- Hours
- Mon–Fri 9:00am–5:00pm ET
- Office
- 712 Fifth Avenue, Floor 8, New York, NY 10019
Jellyfil refund questions
What is the Jellyfil refund policy?
Jellyfil orders through the brand's checkout can be refunded within 60 days of the purchase date, after at least 30 days of use. Call the order desk with your order ID and return all bottles by tracked shipping at your cost.
Where do I send a Jellyfil return?
Send it to 2 Park Avenue, Floor 20, New York, NY 10016, unless the order desk gives a different address on your call. Include your full name, email and order ID. The buyer pays return shipping; use a tracked service.
How long does a Jellyfil refund take?
The refund is issued 3–5 business days after the returns desk credits the order, then takes 5–10 days to show on your card.
Is return shipping refunded on Jellyfil?
No. The buyer pays return shipping. Whether the first $9.99 shipping on a 2-bottle pack is refunded is not stated, so ask on the call.
Can I cancel a Jellyfil order before it ships?
Call +1 (507) 448-8190 as soon as possible with your order ID. A cancellation before dispatch may be possible, but the published terms do not promise it.
What if my Jellyfil arrived damaged?
Do not use a damaged bottle or one with a broken seal. Take photos and call the order desk with your order ID soon after delivery.
Should I file a chargeback for Jellyfil?
Contact the order desk first. A refund through the desk is usually quicker than a card dispute. If the desk does not respond, your card issuer can explain your options.
Does the Jellyfil refund policy cover marketplace orders?
No. Orders from Amazon, Walmart or other sellers that are not verified are outside this policy. Those sellers set their own rules.
Ready to try Jellyfil?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (507) 448-8190.
- Secure checkout
- 60-day money-back window
- Ships from the US
- Tracking by email
Keep reading
Guarantee
The 60-day window, the 30-day use rule, returning all bottles and how to claim by phone.
Read more →Shipping
Shipping cost by pack, tracking by email, delivery times, storage on arrival and late or damaged parcels.
Read more →Contact
The order desk phone, both emails, hours, returns address and which contact to use.
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