Contact Jellyfil: Order Desk, Emails and Returns Address
Call the Jellyfil order desk at +1 (507) 448-8190 (Mon–Fri 9:00am–5:00pm ET) for tracking and refunds on an order you have placed; it is the number on the label. The order desk email is [email protected]. The website email, [email protected], cannot see orders. Returns go to 2 Park Avenue, Floor 20, New York, NY 10016 after you call.
How do you contact Jellyfil?
One phone line for placed orders. One email for this website.
Call the Jellyfil order desk at +1 (507) 448-8190 for anything about an order. That one number handles tracking, changes and refunds.
There are three contact points in all. Picking the right one first saves time, because the website email cannot look up orders.
Order support phone
+1 (507) 448-8190. Tracking, cancellations and refunds. Same number as the label.
Order support email
[email protected]. Good for a written record, for example a 'Refund Request' email.
Website email
[email protected]. Questions about this site and its pages. Cannot see orders.
Which Jellyfil contact should you use?
Six common questions and where each one goes.
Match your question to the right contact. The table covers the most common reasons people get in touch.
Who to contact about Jellyfil
| Your question | Best contact | Have ready |
|---|---|---|
| Where is my order? | Phone +1 (507) 448-8190 | Order ID, checkout email |
| Cancel or change an order | Phone +1 (507) 448-8190 | Order ID, as early as possible |
| Refund under the 60-day window | Phone, then email [email protected] | Order ID, dates, pack size |
| Damaged or wrong bottles | Phone +1 (507) 448-8190 | Photos, order ID, lot number |
| An error on this website | Email [email protected] | Page address and the error |
| A health question or side effect | Your doctor or pharmacist | The bottle and label |
Jellyfil contact details and addresses
Every number and address in one place.
- Order support phone
- +1 (507) 448-8190
- Order support email
- [email protected]
- Hours
- Mon–Fri 9:00am–5:00pm ET
- Website email
- [email protected] (cannot see orders)
- Office
- 712 Fifth Avenue, Floor 8, New York, NY 10019
- Returns address
- 2 Park Avenue, Floor 20, New York, NY 10016 (confirm on your call)
- Distributor on the label
- Instituto Experience, Lakeland, FL 33804
Jellyfilsupport runs this website as a Licensed U.S. retail desk for Jellyfil. We are not the manufacturer. The label names the distributor above.
Please do not send returns to the office address. Use the returns address, and only after you have called.
The label lists the same phone number and the order desk email. If a page, ad or message gives you a different number for the gummies, trust the label.
Ready to try Jellyfil?
Best value$49 a bottle · $294 for 6
What to have ready before you call Jellyfil
Six things that make one call enough.
- Order ID from the order emailNeeded
- Full name and the email used at checkoutNeeded
- Pack size: 2, 3 or 6 bottlesHelpful
- Purchase date and the date you startedFor refunds
- Lot number from the bottle baseFor quality issues
- Photos of the box and bottlesFor damage
With these at hand, most calls take a few minutes. Without the order ID, the desk may need to search by name and email first.
How does a call to the Jellyfil order desk go?
Five steps. Most calls are short.
- 1
Call the desk
Dial +1 (507) 448-8190 during Mon–Fri 9:00am–5:00pm ET.
- 2
Give your order ID
Then your name and the checkout email, so the desk can find the order.
- 3
Say what you need
Tracking, a change, a cancellation or a refund. One clear sentence is enough.
- 4
Confirm the next step
Ask what happens next and by when. For returns, confirm the address.
- 5
Note the call
Write down the date, time and the name of the person you spoke to.
For a refund, follow up with an email to [email protected] with the subject "Refund Request" so you have it in writing. The full steps are on the Jellyfil guarantee page.
When will Jellyfil customer service answer?
Phone during office hours is the quickest way in.
The published hours for Jellyfil support are Mon–Fri 9:00am–5:00pm ET. Reply times for email are not published, so the phone is the faster route for anything urgent.
All times are Eastern. If you are on the West Coast, the desk closes at 2:00pm your time. If you leave a message, give your order ID and a call-back number.
For time-sensitive requests, such as a refund close to day 60, call first and send an email the same day. The email then shows you asked in time.
Jellyfil contact hours, as published
| Contact | Hours | Reply time |
|---|---|---|
| Order support phone | Mon–Fri 9:00am–5:00pm ET | Live during hours |
| Order support email | Not published | Not published |
| Website email | Mon–Fri 9:00am–5:00pm ET | Not published |
Contacting Jellyfil about a refund or return
Call first, then ship. Never the other way round.
Call first, then ship. The 60-day window runs from the purchase date, and requests need at least 30 days of use.
On the call, ask the desk to confirm the returns address, normally 2 Park Avenue, Floor 20, New York, NY 10016. Include your full name, email and order ID. The buyer pays return shipping; use a tracked service.
Refund timing is 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card. The formal terms are in the Jellyfil refund policy.
- Window
- 60 days from purchase
- Use first
- At least 30 days
- Return
- All bottles, tracked, buyer pays
Start your 60-day window today
Best value$49 a bottle · $294 for 6
Jellyfil customer service or Jellyfin? Avoid the wrong number
One real number, printed on the label.
If you searched for a "jellyfin customer service phone number", you may land on pages about software. Jellyfin is free media-server software. It has nothing to do with Jellyfil gummies.
Look-alike sales pages can also list their own numbers. The safest test is simple: the Jellyfil order desk number is +1 (507) 448-8190, and it is printed on the bottle label.
If anyone calls or texts you first, offering a refund or a 'special' on Jellyfil, do not give card details. Hang up and call the desk yourself. Read more in Jellyfil vs Jellyfin and where to buy Jellyfil.
Who to ask about Jellyfil and your health
Order questions go to the desk. Health questions go to a clinician.
Ask your doctor or pharmacist, not the order desk. The desk handles placed orders. It cannot tell you whether Jellyfil is right for you.
This matters most if you take nitrates, blood-pressure, heart, thyroid or ED medicine. L-arginine can lower blood pressure (MSK About Herbs, Arginine, 2022), and ashwagandha has rare liver and thyroid reports (NIH ODS Ashwagandha, 2025).
If a supplement gives you chest pain, a racing heart, fainting, yellow skin or dark urine, stop it and get medical care. You can report a reaction to the FDA through its Safety Reporting Portal (FDA Supplements Q&A, 2026). The Jellyfil side effects page lists every caution in one place.
How to reach the Jellyfil website team
For the pages you are reading, not for orders.
Email [email protected] to report an error on this site, ask about a page or suggest a source. We read every message.
This inbox cannot see orders, payments or refunds. Messages about an order will be pointed back to the order desk phone line, which costs you time.
Our sources and how we check them are on the editorial standards page.
- Website email
- [email protected]
- Good for
- Page errors, sources, general site questions
- Not for
- Orders, tracking, cancellations, refunds
Jellyfil contact questions
What is the Jellyfil customer service phone number?
The Jellyfil order desk is +1 (507) 448-8190. It is the same number printed on the label, and it handles tracking and refunds.
What is the Jellyfil email address?
For an order you have placed, email the order desk at [email protected]. The website email, [email protected], answers questions about this site but cannot see orders.
What are the Jellyfil customer service hours?
Published hours are Mon–Fri 9:00am–5:00pm ET. Calls outside those hours may need a second try.
How do I cancel my Jellyfil order?
Call +1 (507) 448-8190 as soon as possible with your order ID. A cancellation before dispatch may be possible, but the published terms do not promise it.
How do I get a Jellyfil refund?
Call +1 (507) 448-8190 with your order ID within 60 days of purchase, after at least 30 days of use. Then return all bottles by tracked shipping.
Is the Jellyfin customer service number the same as Jellyfil?
No. Jellyfin is free media-server software and has no link to Jellyfil. For the gummies, the only support number is +1 (507) 448-8190.
Can Jellyfil customer service give medical advice?
No. The order desk handles tracking and refunds. Questions about your health or medicines belong with your doctor or pharmacist.
Does Jellyfil have live chat support?
Live chat is not published. The order desk phone, +1 (507) 448-8190, and the order desk email are the two confirmed ways to reach support about an order.
Can I write to Jellyfil by mail?
The office address is 712 Fifth Avenue, Floor 8, New York, NY 10019. For anything about an order you have placed, a phone call is faster, and returns go only to the returns address after you call.
How do I report a side effect from Jellyfil?
Stop taking it and contact your doctor. You can also report it to the FDA through the Safety Reporting Portal, and tell the order desk with your lot number.
Ready to try Jellyfil?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (507) 448-8190.
- Secure checkout
- 60-day money-back window
- Ships from the US
- Tracking by email
Keep reading
Guarantee
The 60-day window, the 30-day use rule, returning all bottles and how to claim by phone.
Read more →Shipping
Shipping cost by pack, tracking by email, delivery times, storage on arrival and late or damaged parcels.
Read more →FAQ
49 short answers on ingredients, dose, safety, reviews, price and refunds.
Read more →